Effective November 30, 2026.

1. Purpose

These Terms set out the relationship, rights, obligations, and responsibilities between PLUGLINK Inc. (the “Company”) and persons who use the Company’s services (the “Services”) (each, a “User”), as well as other matters relating to the use of the Services.

2. Definitions

The terms used in these Terms have the meanings set out below. Any term not defined in these Terms has the meaning given to it under general commercial practice.1. “Services” means the services the Company provides to Users and all related activities.2. “Charging Services” means the electric vehicle charging services the Company provides to Users as part of the Services described in item 1.3. “User” means a customer who uses the Company’s Services.4. “Account” means the account assigned to a User upon registering as a member on the Site.5. “Site” means the websites and mobile applications the Company operates to provide the Services to Users.6. “Points” means points granted by the Company that Users may use when using the Services. Specific rules on granting and using Points are set out in Section 15.

3. Posting, Explanation, and Amendment of the Terms

1. The Company posts these Terms, its company name, place of business, representative’s name, business registration number, and other information on the Site so that Users can access them. The full text of these Terms may be viewed through a linked screen.2. These Terms take effect when they are published online through the Site. Users use the Services after fully understanding and agreeing to comply with these Terms, and a User who starts using the Services is deemed to have agreed to comply with these Terms. Terms used in these Terms have the meanings defined in them unless otherwise specified.3. If the Company considers it necessary, it may amend these Terms to the extent that the amendment does not violate applicable laws. When amending these Terms, the Company will announce the effective date and the reasons for the amendment, together with the current Terms, on the Site from 7 days before the effective date (or 30 days, if the amendment is unfavorable to Users) until the day before it takes effect.4. If a User does not expressly object in writing after the effective date announced under paragraph 3, the User is deemed to have agreed to the amended Terms. A User who does not agree to the amended Terms may terminate the use of the Services by withdrawing membership on the Site. The Company is not liable for any loss a User suffers from being unaware of an amendment despite the measures taken under paragraph 3.5. Depending on the specific Services provided, the Company may set separate terms and conditions of use for individual Services and obtain members’ consent to them. In that case, the terms for the individual Service prevail over these Terms.

4. Application for Membership

1. Users register as members by following the procedures below provided by the Company:(1) Agreeing to these Terms(2) Confirming completion of membership registration2. As a rule, the Company approves applications from Users who agree to these Terms and provide accurate membership information. Applicants must provide the information required by the Company and complete identity verification. However, the Company may reject an application, or ask a member to withdraw, in any of the following cases:(1) The User previously lost User status under these Terms (except where the Company has approved re-registration)(2) The application is not made under the User’s real name or uses another person’s name(3) The User provides false information or omits information requested by the Company(4) The User is expected to interfere with the normal provision of the Services or with other Users’ use of the Services(5) Approval is not possible for reasons attributable to the User, or the application otherwise violates applicable requirements(6) The Company determines, based on applicable laws, that the application clearly risks violating public order or good morals3. The Company may delay its review of a membership application in the following cases:(1) The Company lacks equipment capacity or has a technical problem(2) A failure occurs in the Services or in a payment method for Service fees(3) The Company otherwise considers a delay necessary for financial or technical reasons4. Depending on the type of Service, the Company may request real-name verification or identity verification through a specialized institution, or request additional supporting documents.5. Information provided by a User is deemed to be the User’s actual information. The Company is not responsible for any problems that arise because the information is false or does not match current facts.

5. Details of Charging Services

1. The Company provides the following services to Users:(1) Mobile electric vehicle charging services(2) Information services about the various services provided by the Company2. In addition to the services listed in paragraph 1, the Company may develop and provide additional services to Users.

6. Rules for Using Charging Services

1. Users must follow the Company’s charger-use guidelines. If a problem occurs while using a charger, Users must notify the Company immediately for their own safety and the safety of other members.2. Users bear all fines, administrative penalties, and other disadvantages resulting from any violation of law they commit while using a charger. The Company will actively cooperate with requests from the relevant authorities for materials necessary to enforce the law.

7. Demand Response (DR) Participation and Charging Output Control

1. In this Section, “Demand Response (DR)” means a program under which the Korea Power Exchange, or a demand management business operator under contract with the Korea Power Exchange, requests a reduction in electricity use to stabilize the power supply, and participants reduce their electricity use accordingly. This includes small- and medium-sized demand response resources and Jeju demand response resources (including electric vehicle charging resources) under the Electricity Market Operation Rules, national demand response resources, and other demand reduction programs operated under applicable laws.2. The Company may register the chargers it operates as demand response resources and participate in demand response. By agreeing to these Terms, Users consent to the Company’s participation in demand response and to charging output control under this Section while charging at chargers operated by the Company.3. During a reduction request period (including registration tests and reduction tests conducted by the Korea Power Exchange), the Company may remotely lower the output of a charger that a User is charging at or starting to charge at. When the reduction request period ends, the Company will restore charging output without delay.4. To participate in demand response and to verify, settle, and substantiate its performance, the Company processes electricity consumption by charger and by time period, as well as records of output control instructions and their implementation. The Company provides the Korea Power Exchange and demand management business operators only with information at the level of the electricity supply contract (customer number), meter, or charger, and does not provide information that can identify Users, such as their names or contact details. If information that can identify Users must be provided, the Company will obtain separate consent in accordance with applicable laws.

8. Charging Service Usage Records and Usage History

1. Information such as the amount of electricity charged and the charging time at a charging station is transmitted from the charger to the Company’s server.2. The Company makes Users’ charging history and other paid Service usage history available at any time through their customer account in the application operated by the Company.3. Usage data, such as charging amounts and statistical data, may be used for purposes including business asset management and protection, checking that chargers operate properly, billing based on charging amounts, and member services.

9. Changes to or Termination of Services

1. The Company may change the content of the Services or terminate the Services due to a change of business, a business combination, a business closure, unavoidable business reasons, or similar circumstances. If the content or method of use of the Services changes, the Company will announce the reason for the change, the details of the change, and the date it takes effect on the PLUGLINK service screen 7 days in advance. If the Services are terminated, the Company will announce this 30 days in advance. However, if unavoidable circumstances prevent advance notice, the Company may give notice without delay afterward.2. The Company may suspend all or part of the Services in any of the following cases:(1) A natural disaster, war, riot, fire, strike or other labor dispute, government control, or any other event beyond the Company’s reasonable control occurs or is likely to occur(2) A telecommunications business operator does not provide telecommunications services(3) The Company’s information and communications equipment, including its systems, requires maintenance, inspection, or replacement, or has failed, or communications are interrupted(4) A Service provided through a partnership with a third party is changed or suspended due to the partner’s circumstances(5) Any other event significantly interferes with the smooth operation of the Services3. If the content of the Services is changed, suspended, or terminated for the reasons in paragraph 1 or 2, the Company is not liable for any resulting loss to Users unless the Company’s intent or negligence is proven.

10. Collection and Protection of Personal Information

1. The Company endeavors to protect Users’ personal information in accordance with applicable laws. The Company’s Privacy Policy applies to the protection and use of Users’ personal information. However, the Company’s Privacy Policy does not apply to linked services other than those provided by the Company.2. Except where required by law, the Company will not disclose to any third party the personal information of Users referred to in paragraph 1 or any other confidential information obtained from the other party, and will not use such information for any purpose other than the purpose of collection.3. In performing the service agreement, the Company may use the information referred to in paragraph 2 to promote its services and products in accordance with its Privacy Policy. However, if a User objects by email or other means, the Company will stop such use immediately.

11. Use of Location Information

In accordance with applicable laws, the Company collects Users’ location information through Bluetooth modules, device location information, or other means to support features such as simplified charging and location-based notifications. The use of location information is governed by the Company’s Location-Based Service Terms. However, the Company’s Location-Based Service Terms do not apply to linked services other than those provided by the Company.

12. Changes to User Information and Account Management

1. If information a User entered when creating an Account or provided to the Company while using the Services changes, the User must update it immediately. The Company is not responsible for any disadvantage arising from a User’s failure to update it.2. Users are responsible for managing their Accounts. If a User becomes aware that their Account has been stolen or is being used by a third party, the User must notify the Company immediately and follow the Company’s instructions.3. The Company is not responsible for any disadvantage a User suffers from failing to observe the precautions in this Section.

13. Obligations of the Company

1. The Company complies with applicable laws and performs the obligations set out in these Terms faithfully and in good faith.2. The Company publishes and complies with its Privacy Policy to protect personal information so that Users can use the Services safely.3. The Company handles opinions or complaints raised by Users if it considers them justified. If prompt handling is difficult, the Company will post the reason and the processing schedule on the Service screen or notify the User by the methods set out in Section 16.

14. User Obligations and Responsibilities

1. All Users registered as members must comply with these Terms and the notices the Company posts regarding usage instructions.2. Users must pay the Service fees set by the Company on the specified dates.3. If information registered on the Site or in the system changes, Users must update it promptly.4. Without the Company’s prior written consent, Users must not disclose to any third party any technical, business, or commercial secrets or other information obtained in connection with this agreement, or use it for any purpose other than performing this agreement.5. When using the Services, Users must review these Terms and the other information and precautions provided by the Company, fully understand the content and structure of the Services, and use them at their own judgment and responsibility.6. Users must not access the Company’s Site through websites, mobile applications, or other media not permitted by the Company, or allow a third party to access the Site using the User’s information.7. Users must not deform or damage electric vehicle charging equipment by applying physical force when using it.8. If a User owes a debt to the Company in connection with the Services, such as unpaid fees or damages, the User’s use of the Services will be suspended until the debt is fully settled. If the debt remains unpaid for a certain period, the User’s membership may be revoked.9. If the debt under paragraph 8 is not settled, the Company may take legal action against the User to recover it.

15. Points

1. The Company determines the specific rules for Points, such as the criteria for granting them and how they may be used, and provides this information on the Service screen.2. Points are valid for up to two years from the date they are granted, and a different validity period may apply depending on the reason they were granted, such as an event or promotion. Points expire automatically when their validity period ends.3. Points granted free of charge by the Company cannot be refunded or converted into cash.4. Points held by a member expire upon withdrawal from membership and are not restored even if the member registers again.

16. Notices to Users

1. To provide better Services, the Company may post information on Service use and other announcements and notices within the Services, or notify Users by one or more of the following methods: written notice, email, telephone, LMS, KakaoTalk notification messages (AlimTalk), or other similar methods.2. When notifying all Users, the Company may replace the notice under paragraph 1 by posting it within the Services for at least 7 days.3. If information a User entered when applying for use changes, the User must immediately update the account information within the Services or notify the Company of the change through its customer center. The Company is not responsible for any problems arising from a delay in or omission of the update due to the User’s intent or negligence.

17. Damages

1. The Company is not liable for any damage a User suffers in connection with the Services unless the damage is caused by the Company’s intent or negligence.2. If the Company receives a claim for damages or any complaint from a third party because a User committed an unlawful act or violated these Terms in connection with the use of the Services, the User must indemnify the Company at the User’s own responsibility and expense. If the Company is not released from liability, the User must compensate the Company for all resulting damages.

18. Disclaimer

1. The Company is not responsible for providing the Services if it cannot provide them due to a natural disaster or other equivalent force majeure event.2. The Company is not responsible for any disruption in the use of the Services caused by reasons attributable to the User.3. The Company is not responsible for the reliability or accuracy of information, materials, or facts provided by Users through the Services, unless the Company acted intentionally or with gross negligence.4. The Company is not responsible for any transactions between Users, or between a User and a third party, conducted through the Services.

19. Ownership of Copyright and Restrictions on Use

1. Copyrights and other intellectual property rights in works created by the Company belong to the Company.2. Users must not, without the Company’s prior approval, use information obtained through the Services for commercial purposes by reproducing, transmitting, publishing, distributing, broadcasting, or other means, or allow third parties to do so.3. Copyright in content posted by a User on the Services belongs to the author of that content.

20. Advertisements

1. The Company may display advertisements on the Site and elsewhere in connection with the Services.2. The Company may display information and advertisements it considers necessary in connection with Users’ use of the Services on Site screens and elsewhere, or provide them through push notifications.

21. Handling of Member Complaints and Dispute Resolution

1. For Users’ convenience, the Company provides information within the Services on how Users may submit opinions or complaints.2. If an opinion or complaint raised by a User is objectively recognized as justified, the Company will handle it promptly within a reasonable period. However, if handling will take a long time, the Company will announce the reason and the processing schedule within the Services or notify the User under Section 16(1).

22. Withdrawal from Membership

1. A User who wishes to terminate the service agreement during the period of use must submit a withdrawal request directly through the Site or notify the Company in writing of the intention to terminate the agreement.2. The Company approves the User’s withdrawal request and deletes the User’s registration information after six months in accordance with its Privacy Policy.

23. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of Korea. If a lawsuit is filed over a dispute between the Company and a User, the competent court is the court determined under the procedures set out in applicable laws.